Refund policy

Last updated: May 22, 2025

Thank you for purchasing from OnlyCodez. OnlyCodez is a trading name of COS Studio Ltd, a private limited company registered in England and Wales under Company Number 16165516. Our registered office address is 3-7 Temple Avenue, Suite 259 Temple Chambers, London, England, EC4Y 0DA.

We are committed to providing high-quality, customisable designs for your Dubsado forms. Since our products are digital downloads, please review our Return and Refund Policy carefully.

1. Digital Product Policy

  • All purchases made on OnlyCodez are for digital products, which are delivered instantly after payment.
  • Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges unless otherwise stated in this policy.

2. Eligibility for Refunds

Refunds will only be issued under the following circumstances:

  • The product was not delivered correctly due to a technical issue on our end.
  • The product is proven to be defective or does not function as described on our website.

If you encounter a problem with your purchase, please contact us at hello@onlycodez.com within 7 days of your purchase. Include your order details and a description of the issue.

3. Customisation Issues

Our templates are designed to work seamlessly within Dubsado and are tested thoroughly. However:

  • We cannot issue refunds for issues caused by incorrect customisation or user error.
  • If you encounter difficulties customising your template, please contact us for technical support.

4. Examples Disclaimer

The examples provided on our website are for demonstration purposes only. Logos, images, and text shown in these examples are not included with your purchase. No refunds will be provided based on misunderstandings regarding the content provided.

5. Changes to Products

We reserve the right to:

  • Improve and update our designs over time. Refunds will not be issued for updates made to designs after purchase.
  • Modify pricing or discontinue designs without prior notice.

6. How to Request a Refund

To request a refund, please email us at hello@onlycodez.com with:

  1. Your order number.
  2. A detailed explanation of the issue.
  3. Screenshots or evidence (if applicable).

We will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method.

7. Legal Rights

This policy does not affect your statutory rights under applicable law.

For further questions about our Return and Refund Policy, feel free to contact us at hello@onlycodez.com.